Pricing policy

1. Introduction

AI Hub is available in two tiers: a community offering available for general use, and a commercial offering suitable for companies and organizations.

This Unit Pricing Policy (“Policy”) sets forth the terms and conditions under which you may purchase consumption units (“Consumption Units” or “Units”) for use in an AI Hub community account. Commercial subscriptions are billed at a monthly rate and may be subject to different terms and conditions. For plan comparisons and pricing, see Instabase pricing.

By purchasing and using Consumption Units, you agree to be bound by this Policy and the AI Hub Terms of Use. If you’ve received free consumption credits as a result of any trial or promotion, by using the consumption units, you agree to be bound by this policy and the AI Hub Terms of Use.

2. Purchase and value of Consumption Units

You may purchase 100 Consumption Units per U.S. dollar, in increments of 100 Units.

3. Usage of Consumption Units

You may choose from available model options and utilize Consumption Units for specific services and apps available on AI Hub as follows:

Converse

For example, if you choose the Default Model in CONVERSE:

• For a 2-Page invoice, you are charged 1 Unit/query.

• For a 10-Page agreement, you are charged 5 Units/query.

If you choose the Advanced Model in CONVERSE:

• For a 200-Page annual report, you are charged 100 Units/query.

If you choose the Multistep Model in CONVERSE:

• For a 200-Page annual report, you are charged 200 Units/query.

For queries to multiple documents, the pricing is based on the total number of pages for all documents in the prompt’s scope. Multiple document queries are supported only with the Multistep or Advanced models.

For example, if you choose the Advanced Model in CONVERSE for a multiple document query:

• For a query to three 30-Page documents, consisting of 90 Pages in total, you are charged 88 Units/query.

For example, if you choose the Multistep Model in CONVERSE for a multiple document query:

• For a query to three 30-Page documents, consisting of 90 Pages in total, you are charged 176 Units/query.

Build and Build app runs

For example, if you choose the Default Model in BUILD or if you run a Build app:

• For a 2-Page pay stub, you are charged 1 Unit/field for extracting fields such as net pay, pay period, employee name, etc.

• For an 8-Page letter of credit, you are charged 5 Units/field for extracting fields such as description of goods, port of loading, etc.

Special apps

Some apps on AI Hub may also specify custom pricing per page processed or per document processed. If an app has a custom pricing model, it is specified clearly on the app page.

4. Page definition

• For documents that support pages (PDF, Word, PPT, TIFF images, etc.), each page in the document counts as 1 Page.

• For images (png, jpeg, bmp, etc.), each image counts as 1 Page; multiple images embedded on a single page count as 1 Page.

• For email files where there is no native concept of a “page”, Instabase uses “Logical Page Count”. This means that emails with up to 10,000 characters (including white spaces) will count as 1 Page. If an email contains an attachment (for example, a PDF with 100 pages), each page of the attachment counts as a separate Page. If an email is multi-threaded (for example, 20 replies to a single email chain), Instabase will only count the highest total number in the chain as total Pages processed.

• For Excel files where there is no native concept of a “page”, Supplier uses Logical Page Count. This means that Excel files with up to 1,000 cells (including white spaces) will count as 1 Page. If an Excel file contains multiple tabs, each tab containing data of the Excel sheet counts in determining the number of Pages. For each tab within an Excel file with data, Supplier will only consider the area defined by the upper most left-hand cell containing data and the lower most right-hand cell containing data (including white spaces contained therein) when determining the number of Pages.

5. Consumption Unit details

Consumption Units provide a convenient way to track the amount of AI Hub Services you have purchased and consumed. All purchases of Consumption Units are final and non-refundable. Consumption Units are non-transferable and can be used only by the customer that purchased them for the use of AI Hub apps, including Converse, Build, and other prebuilt apps that will be released over time. The Units are of no direct monetary value and cannot be redeemed for cash or cash equivalents. Subject to your compliance with the Policy, you subscribe to the amount of AI Hub usage you purchase as Consumption Units for up to twelve (12) months from the date of purchase (“Subscription Period”). Subsequent purchases of additional Consumption Units do not roll over, change or otherwise extend the Subscription Period; each purchase maintains its own Subscription Period. You can track your Consumption Units and their corresponding Subscription Periods in your AI Hub account. Units are consumed from oldest to newest.

6. International customers

International customers may purchase and use Consumption Units in accordance with this Policy. Additional local laws and regulations, however, may apply to customers located outside the United States. International customers are responsible for complying with all applicable local laws and regulations, including any tax obligations, currency conversion rules, and consumer protection requirements.

7. Taxes

Unless otherwise specified, the Consumption Units pricing does not include federal, state, local, and foreign taxes, duties, and other similar assessments (“Taxes”). You are responsible for all Taxes associated with your purchase, excluding Taxes based on our net income. You agree to timely pay such Taxes as applicable.

8. Notice of changes to the policy

Instabase reserves the right to update or modify this Policy from time to time. Any changes to the Policy will be communicated to customers through the Instabase AI Hub platform and effective upon publication except for any price increase, which will be effective thirty (30) days after notice.

9. Governing law

This Policy will be governed by and interpreted in accordance with the laws of the State of California, without giving effect to any principles of conflict of laws. Any legal action or proceeding arising under or related to this Policy will be brought exclusively in the federal and state courts located in San Francisco, California and the parties irrevocably consent to personal jurisdiction and venue in such courts.

10. Contact information

If you have any questions or concerns about this Policy, please contact Instabase at: billing@instabase.com